Build a healthy
gaming habit with mkk11
Gaming is entertainment. mkk11 puts the wellbeing and safety of players first, so we have set out limits, self-exclusion options, and ways to get help on this page.
Why Do We Have This Policy?
mkk11 wants players to enjoy themselves, but takes every care to ensure that enjoyment does not become something out of control. Treat gaming as entertainment, not as a way to earn money. Never spend more than you can afford. mkk11 has limit tools in place to support players in making healthy gaming decisions.
21+ Age Restriction
Registering and playing on the mkk11 platform is only for players aged 21 and above. This is not only a legal obligation — it also protects the wellbeing of players in Myanmar.
Deposit Limits
Players can set a weekly or monthly deposit limit on their account. This limit takes effect immediately once set, and any request to increase it includes a 24-hour waiting period.
Temporary Break (Time-Out)
If you want to pause your account temporarily, you can use the Time-Out feature. You can set a period from 24 hours up to 3 months, during which you will not be able to access gameplay.
Self-Exclusion
If you want to stop playing for a longer period, you can request self-exclusion. An mkk11 account cannot be closed for a period shorter than 6 months — you can choose 6 months, 1 year, or longer.
Play Time History Check
You can check how much time you are spending on gaming through your account history. You can set a play time limit in advance for each week, and you will receive a notification if you go over it that day.
24/7 Support Service
If you are having issues related to gaming, you can reach mkk11's Myanmar-language Live Chat support directly, 24 hours a day. We care deeply about the wellbeing of our players.
Guidelines for Healthy Gaming
Set a Budget in Advance
Decide how much you will spend before you start playing and do not go over it. Chasing losses never reduces them — it only makes them bigger.
Set a Clear Time Limit
Set a play time limit before you start and stop when that time is up. The longer you play, the weaker your decision-making tends to become.
Do Not Play When You Are Short on Money
Gambling when you are in financial difficulty only makes things worse. Resist the urge to play when money is tight.
Don't gamble when you are stressed
Gambling is not a way to escape negative feelings. Only play when you are enjoying it and can stay within your limits.
Don't gamble with borrowed money
Never gamble with money that isn't truly yours — borrowed money, family funds, or money set aside for education.
Take regular breaks
Step away at regular intervals while you play. Long sessions can lead to poor decisions.
Warning signs to watch for
If any of the points below apply to you, there is a chance you may have a gambling problem. If so, contact the mkk11 support team right away or request Self-Exclusion.
Chasing losses
If you keep playing to try to win back money you have already lost, that is a serious warning sign.
Hiding your gambling from family and friends
If you are concealing your gambling from the people around you, that may mean a problem is already developing.
Gambling affecting work or relationships
If gambling is causing harm to your studies, work, family relationships, or health, you need to address it straight away.
Borrowing money or selling belongings to fund gambling
If you are using money meant for medical bills or rent, or borrowing money to gamble, it is time to seek help.
Tools available to players
After logging in to your mkk11 account, the following self-management tools are available in your player dashboard. You can use these tools yourself and we are here to support you.
Deposit limits
Set your own maximum deposit amount per week or per month
Session time limits
Set a daily or weekly time limit on play and receive reminders
Take a Time-Out
Temporarily suspend your account for a period between 24 hours and 3 months
Self-Exclusion
Contact support to request a longer-term account block
Once Self-Exclusion is requested, your account will not be reopened until the exclusion period has ended. If you wish to return after the period ends, you must contact the support team with 48 hours' notice. This is the process we have put in place for the protection of our players.
How to get help
If you are dealing with a gambling problem, you don't have to face it alone. The mkk11 support team is ready to help. Choose either of the two contact options below.
Live Chat — 24/7
You can reach mkk11's Myanmar-language Live Chat at any time, day or night, while you are playing. Feel free to open up about any issue, including gambling problems.
You can contact us by email for matters where you no longer wish to continue gambling, Self-Exclusion requests, and problem resolution. Send your message to [email protected].
Responsible gambling quick answers
Want to play safely?
Set your own limits at mkk11, stay in control, and enjoy the experience.